Chalet Teresa – Info for Your Stay
We hope you have a wonderful stay and enjoy both this lovely apartment and our wonderful valley. The team from Blue Dog Property Management who look after this property live locally and are here and available to help you with anything you might need throughout your stay.
Please do not hesitate to contact us if you have any questions, if you need any advice either about the apartment or the local area, or if you have any problems. Whilst we do everything we can to ensure that everything is perfect we do appreciate that occasionally things can go wrong. If there is anything at all that you are not satisfied with please do get straight in touch with us and we will do everything in our power to rectify any issues for you.
You can find lots of useful information about the local area, ski info, restaurants etc in the navigation at the top of the page.
It’s nearly time for your stay at Chalet Teresa. Below you will find all the useful information for your arrival. If you have any questions or need any other help please do not hesitate to contact us. We will try our best to do everything possible to ensure you have an excellent stay in Samoëns.
LOCATION
The full address is 153 Rte des Mouilles, 74340 Samoëns. You can follow the Google Maps link for directions.
PARKING
In snow or ice the driveway will be extremely slippery and only a 4×4 vehicle will be able to get back out. Other vehicles will get stuck. We strongly recommend you do not descend the driveway in your vehicle and instead park at the top.
YOU MUST NOT PARK ON, OR BLOCK, ANY PART OF THE DRIVEWAY THAT IS SHARED WITH THE NEIGHBOUR
ACCESS
The official check in time is 5pm. Access is provided via a keybox. Once our staff have finished preparing the property for your arrival the code will be sent you by SMS & email. We do aim to have the chalet ready as early as possible for you. If you arrive before you have received the code and notification that the chalet is ready you will not, under any circumstances, be able to enter the property. This rule avoids cross contamination and guarantees the hygiene and health and safety of everybody.
MEAL ORDERS/RESTAURANT BOOKINGS
You can pre-order a selection of home-made ready to cook meals from Bon Appetit. They can often deliver on your arrival day and leave ready and waiting in the freezer for you. If you are planning to eat a restaurant on your arrival day we highly recommend booking somewhere in advance. Restaurants will often be full at peak periods, especially weekends.
SKI HIRE
We have partnered with Big Bear to offer an additional 15% discount on your ski hire when you use the code BLUEDBB26.
IN-RESORT CONTACTS
Contact Number for you for Blue Dog:
+33 7 49 21 82 12
Our business hours are from 8am to 8pm Monday to Sunday. We are available outside of these hours in emergencies only.
Check out time is 10:00am on the day of departure. You will receive full check out information the day prior to your departure.
EMERGENCY NUMBERS
Europe wide general purpose number – all emergencies: 112 (English spoken)
Medical Emergency: 15
Fire: 18
Police: 17
SKI BUS – Your nearest Ski Bus stop is : Place de 7 Monts, Yellow Line. Google Maps Link
PARKING – The driveway is steep and slippery. In snow or ice only a 4×4 will be able to get back up. Therefore in these conditions we recommend parking on the road. It is essential that you do not block, or park anywhere in the parts of the driveway that are shared with the neighbour
HOB – The hot plates are operated by sensors, not buttons, so just hover your fingers over the ON switch and then the switches for the plates you want on. DO NOT TOUCH the KEY sensor which locks the whole hob. If you do lock the plates you have to hover your fingers over both the flashing buttons at once and then the KEY sensor.
SAFETY – The property is equipped with smoke alarms on each floor, a carbon monoxide detector on the ground floor, a fire blanket, fire extinguishers and a first aid kit.
The main water stopcock is in the utility room in the back left hadn corner. Only touch this if a leak occurs. Please do not turn the water off when you leave.
POWER CUTS – Though it is rare, we do occasionally experience weather-related power cuts due to our mountain location. Be advised in the event of a power cut after approximately one hour you may also lose your mobile phone and internet signal (as the masts will also be down and have a battery back up that lasts around one hour). If you need to contact us by phone do so immediately before you, or us, become uncontactable.
RUBBISH & RECYCLING – Your nearest rubbish & recycling bins are located at the Place de Berouze. There is a Google Maps link here. The yellow bins are for any plastic / paper / metal recycling. The green bin is for glass. All waste that can’t be recycled goes in the grey bin.
What is included?
All bed linen is included and the beds will be made ready for your arrival.
Towels are provided for the number of people you have told us are coming.
Bath mats are supplied
Two toilet rolls per bathroom are included.
Tea towels, washing up sponge, dishwashing liquid, dishwasher tablets (if applicable), bin bags, kitchen roll, salt and pepper.
Baby Equipment – A folding cot, high chair and baby bath are available free of charge UPON REQUEST. We do not supply bed linens for the cot. Please note the folding cots do not have extra mattresses, only the folding one they come with.
Please remember that this is a family home and should be treated with care and respect at all times.
We urge our guests to please report any damage caused during a stay, even if it is not your fault. We just need to know in order to replace items for you and for our next guests! Thank you for your understanding.
No Smoking or vaping. For safety purposes, the property is strictly non-smoking. Please do not smoke or vape in the apartment. Please only smoke or vape outside away from wooden decking areas and always dispose of cigarette butts safely and responsibly. Do not throw butts on the road or outdoor areas.
Candles are strictly forbidden anywhere in or on the property including in garden areas. Guests will be asked to pay for any damage resulting from the use of candles.
Please do not wear outdoor shoes inside the property. Please remove all outdoor boots and shoes in the entrance hall. Ski boots must not be worn inside under any circumstances.
No pets are permitted unless previously discussed and arranged at the time of booking. Dog owners should ensure that all dog litter is picked up from areas surrounding the property. Dogs should be kept off all furniture.
Respect the neighbours. Do not park cars where they will inconvenience others. Respect their privacy. Reduce noise especially after 22:00 hrs.
Some of the owner’s private belongings may be stored behind various locked doors, cupboards, drawers. Never attempt to open any of these. In addition, do not under any circumstances use any ski or sporting equipment or clothing you may find stored in the house.
Please use coasters and mats where appropriate to protect wood furniture from water stains or heat marks. Do not put hot items from hob or oven directly onto the kitchen worktop.
Please behave in an environmentally friendly manner in regards to energy, water, waste and transport.
Please take good care of the apartment keys, there is a minimum €50 charge for a lost key.
For security purposes please keep all doors and windows locked when not in the accommodation.
It is very important that you flush only loo roll down the toilets. Everything else must be disposed of in a bin. This includes dental floss, all feminine hygiene products, coffee, cigarette butts and household chemicals such as antifreeze, oil and fuel. If it isn’t loo paper, please don’t flush it!
We hope these rules will help you enjoy the apartment and we thank you, in advance, for your cooperation.
The pool cover must cover the pool at all times when it is not being used.
Opening and closing the pool requires two people, one on each side. Start by opening the ratchets at the bottom of the pool and loosen the ties so they can be released from the floor pins. Once they are released go to the other end of the pool and start by releasing the top row of ties from the floor pins. Using one person at each end drag the top bar away from the pool by about 1m. Then grab the second bar down and pull towards the top bar. This will slowly reveal the pool. Once all of the bars are dragged up then the pool can be used. To close the pool simply drag the bottom bar across the length of the pool, making sure that the top section is hooked into the floor pins once in position. Then align and hook the bottom pins in and tighten the ratchets.
The pool must only be used between the hours of 8am and 9pm
You use the pool at your own risk and liability.
Children must be supervised AT ALL TIMES.
The pool must be fully covered with the cover provided fully attached AT ALL TIMES when not in use to conserve energy and to prevent items and especially children from falling in.
- Shower with soap and water before and after using the pool.
- Please ensure feet are clean before entering the pool
- Glassware must not be used in or around the pool
- Do not eat, drink or smoke in the pool
- Never use the pool alone
- Bathers must not wear lotions, oils, make-up or skin creams in the pool
- Bathers are strongly discouraged from swallowing the pool water
- Take care on the decking as water from the pool can cause it to be slippery
- Do not use the pool in a storm
- Please don’t use electrical devices (including phones, radio, TVs or any other corded devices) in the pool
- Do not immerse your head in the water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line
- Do not jump into the water or play ball games
- Never use the pool while using or after using drugs, a heavy meal or while under the influence of alcohol, sedatives or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure
- Take care when entering and leaving the pool.
- If any allergic reaction occurs, leave the pool and rinse off in the shower. If the reaction persists, contact a local doctor or A&E
- People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub
- No diving in the pool. Enter only using the steps
- Unless previously arranged, check out time is strictly 10am on the day of departure. The cleaning team will arrive to start at 10am sharp. Of course, if you wish to leave earlier obviously you are welcome to. If so our cleaning team would certainly appreciate it if you could let us know your planned departure time.
- Please leave one set of keys in the key box. If you have additional keys these can be left in the property.
- Please strip all of the beds and leave the bedding in a pile on the floor, leaving pillow protectors and mattress protectors in place.
- Log out from anything you have logged into, eg Netflix etc.
- Dispose of all rubbish & recycling.
- If there is a real fire we would appreciate it if you would clear the fireplace but IF THE ASHES ARE STILL WARM PLEASE LEAVE IT – you will not be charged if you do not clean it out.
- If you have left over food items that you think might be useful you are welcome to leave them neatly in the fridge or on the kitchen counter.
- Clean kitchen (incl. washing up and please put everything away as originally found) The dishwasher must be empty.
- If you have used the BBQ, please clean it ready for next guests.
- All heating and radiators (inc towel radiators) should be set back to their original temperature.
- Close and secure all windows. You do not need to close shutters.
- Make sure all taps are turned off and toilets aren′t stuck on flush.
- Turn off all lights.
- Check cupboards and drawers to ensure you have everything.