Appt Neige et Etoiles – Info for Your Stay
We hope you have a wonderful stay and enjoy both this lovely apartment and our wonderful valley. The team from Blue Dog Property Management who look after this property live locally and are here and available to help you with anything you might need throughout your stay.
Please do not hesitate to contact us if you have any questions, if you need any advice either about the apartment or the local area, or if you have any problems. Whilst we do everything we can to ensure that everything is perfect we do appreciate that occasionally things can go wrong. If there is anything at all that you are not satisfied with please do get straight in touch with us and we will do everything in our power to rectify any issues for you.
You can find lots of useful information about the local area, ski info, restaurants etc in the navigation at the top of the page.
It’s nearly time for your stay at Apartment Neige et Etoiles. Below you will find all the useful information for your arrival. If you have any questions or need any other help please do not hesitate to contact us. We will try our best to do everything possible to ensure you have an excellent stay in Samoens.
Check in is carried out autonomously however we are available to help as needed and we will be in touch during the first 24 hours of your stay to see how things are going and to offer a personal visit from one of our team if you would like it.
LOCATION
The full address is Apartment Neige et Etoiles, 1620 Rte de Vercland, 74340 Samoëns. The apartment is located at the bottom of the driveway on your left on the ground floor. You can follow the Google Maps link for directions.
You can see a reminder of the property details and amenities here.
PARKING
The apartment has one parking spaces as per the picture below. Please note that it is covered parking and there is a height limit of approx 2m. Anything larger will not fit. All other spaces are privately owned and must not be parked in. If you require additional parking, there is a car park on the left slightly up the hill.
ACCESS
The official check in time is 5pm. Access is provided via a keybox. Once our staff have finished preparing the property for your arrival the code will be sent you by SMS & email. We do aim to have the chalet ready as early as possible for you. If you arrive before you have received the code and notification that the chalet is ready you will not, under any circumstances, be able to enter the property. This rule avoids cross contamination and guarantees the hygiene and health and safety of everybody.
MEAL ORDERS/RESTAURANT BOOKINGS
You can pre-order a selection of home-made ready to cook meals from Bon Appetit. They can often deliver on your arrival day and leave ready and waiting in the freezer for you. If you are planning to eat a restaurant on your arrival day we highly recommend booking somewhere in advance. Restaurants will often be full at peak periods, especially weekends.
SKI HIRE
We have partnered with Big Bear to offer an additional 15% discount on your ski hire when you use the code BLUEDBB26.
IN-RESORT CONTACTS
Contact Number for you for Blue Dog:
+33 7 49 21 82 12
Our business hours are from 8am to 8pm Monday to Sunday. We are available outside of these hours in emergencies only.
Check out time is 10:00am on the day of departure. You will receive full check out information the day prior to your departure.
EMERGENCY NUMBERS
Europe wide general purpose number – all emergencies: 112 (English spoken)
Medical Emergency: 15
Fire: 18
Police: 17
SKI BUS – Your nearest Ski Bus stop is : Télécabine de Vercland, Yellow / Blue / Pink / Orange Line. Google Maps Link
NO SMOKING – For safety purposes, the chalet is strictly non-smoking. Therefore, if you wish to smoke, please use the outside area and dispose of anv cigarette ends properly.
PARKING – Our parking is the second covered space on the left (please see picture on arrival info). Please park respectfully and ensure that access to the neighbouring spaces are kept clear at all times. There is also a car park across the road.
SOFT SHOES – Guests are kindly requested to wear slippers or soft shoes within the property at all times (no ski boots please!)
ELECTRIC BLINDS – The property is equipped with exterior electric blinds throughout. The switches for these are identified by a green sticker.
CHILDREN – Please appreciate that high quality furnishings have been used throughout the chalet and we therefore request that young children are watched, especially when food and drink is involved. A fold up highchair can be found in the lounge and used inconjunction with the white chair. There are some toys in the large lego boxes plus a night light in the second bedroom.
INSTRUCTION MANUALS – For all electrical appliances are in the cupboard beneath the TV.
HEATING & HOT WATER – The thermostat can be found in the lounge and provides underfloor heating throughout. You just choose your required temperature and leave it to adjust. Please note that due to this being an underfloor heat exchange, temperature changes can take some time. The hot water tank holds a lot of water and re-heats once a day but if you need a boost, please use the “muscle man” function on the thermostat.
TELEVISION and DVD – Please ensure TV & DVD are plugged in with the extension lead switched on. The TV is equipped with Netflix, Amazon and Disney+ and there are a number of DVD’s. Please remember to log out of any logged in accounts before your departure.
BOOT HEATERS – During the winter, there is a boot warmer inside the ski locker. It is scheduled to come on in the morning and afternoon, so no need to adjust the controls.
TOWEL RADIATORS – There is a towel radiator in the bathroom and is strictly for towels only. It can be turned on/off and adjusted on the control dial at the bottom right.
HAIR DRYER – There is a hair dryer located in the cupboard underneath the bathroom sink.
TOILET – Please do not put anything down the toilet apart from human waste and toilet paper. They will block if this is not adhered to and you may be subject to an unblocking fee.
COFFEE MACHINE – There is a Dolce Gusto coffee machine in the kitchen. When using the machine, fill up the water reservoir at the back, being sure to replace it properly (with the lid back on correctly). Then lift the flap at the top and insert a pod into the tray before replacing the flap. Turn on the button at the bottom left. When the light has gone green, the machine is ready. Flick the hot water dial at the top and once your cup is filled, flick it back to turn off. Please note, it will not turn off automatically.
SAFETY – The property is equipped with a smoke alarm, a fire blanket, fire extinguishers and a first aid kit. The main water stopcock is in the bathroom room in a panel behind the toilet. Please do not turn the water off when you leave.xq
POWER CUTS – Though it is rare, we do occasionally experience weather-related power cuts due to our mountain location. Be advised in the event of a power cut after approximately one hour you may also lose your mobile phone and internet signal (as the masts will also be down and have a battery back up that lasts around one hour). If you need to contact us by phone do so immediately before you, or us, become uncontactable.
RUBBISH & RECYCLING – Your nearest rubbish & recycling bins are located in the car park just before the Vercland ski lift. There is a Google Maps link here. The yellow bins are for any plastic / paper / metal recycling. The green bin is for glass. All waste that can’t be recycled goes in the grey bin.
For internet access you can scan the QR code for access or use the following credentials:
SSID: Neige et Etoiles
Password: FrimleyPark1719
What is included?
All bed linen is included and the beds will be made ready for your arrival.
Towels are provided for the number of people you have told us are coming.
Bath mats are supplied
Two toilet rolls per bathroom are included.
Tea towels, washing up sponge, dishwashing liquid, dishwasher tablets (if applicable), bin bags, kitchen roll, salt and pepper.
Baby Equipment – A folding cot, high chair and baby bath are available free of charge UPON REQUEST. We do not supply bed linens for the cot. Please note the folding cots do not have extra mattresses, only the folding one they come with.
Please remember that this is a family home and should be treated with care and respect at all times.
We urge our guests to please report any damage caused during a stay, even if it is not your fault. We just need to know in order to replace items for you and for our next guests! Thank you for your understanding.
No Smoking or vaping. For safety purposes, the property is strictly non-smoking. Please do not smoke or vape in the apartment. Please only smoke or vape outside away from wooden decking areas and always dispose of cigarette butts safely and responsibly. Do not throw butts on the road or outdoor areas.
Candles are strictly forbidden anywhere in or on the property including in garden areas. Guests will be asked to pay for any damage resulting from the use of candles.
Please do not wear outdoor shoes inside the property. Please remove all outdoor boots and shoes in the entrance hall. Ski boots must not be worn inside under any circumstances.
No pets are permitted unless previously discussed and arranged at the time of booking. Dog owners should ensure that all dog litter is picked up from areas surrounding the property. Dogs should be kept off all furniture.
Respect the neighbours. Do not park cars where they will inconvenience others. Respect their privacy. Reduce noise especially after 22:00 hrs.
Some of the owner’s private belongings may be stored behind various locked doors, cupboards, drawers. Never attempt to open any of these. In addition, do not under any circumstances use any ski or sporting equipment or clothing you may find stored in the house.
Please use coasters and mats where appropriate to protect wood furniture from water stains or heat marks. Do not put hot items from hob or oven directly onto the kitchen worktop.
Please behave in an environmentally friendly manner in regards to energy, water, waste and transport.
Please take good care of the apartment keys, there is a minimum €50 charge for a lost key.
For security purposes please keep all doors and windows locked when not in the accommodation.
It is very important that you flush only loo roll down the toilets. Everything else must be disposed of in a bin. This includes dental floss, all feminine hygiene products, coffee, cigarette butts and household chemicals such as antifreeze, oil and fuel. If it isn’t loo paper, please don’t flush it!
We hope these rules will help you enjoy the apartment and we thank you, in advance, for your cooperation.
- Unless previously arranged, check out time is strictly 10am on the day of departure. The cleaning team will arrive to start at 10am sharp. Of course, if you wish to leave earlier obviously you are welcome to. If so our cleaning team would certainly appreciate it if you could let us know your planned departure time.
- Please leave one set of keys in the key box. If you have additional keys these can be left in the property.
- Please strip all of the beds and leave the bedding in a pile on the floor, leaving pillow protectors and mattress protectors in place.
- Log out from anything you have logged into, eg Netflix etc.
- Dispose of all rubbish & recycling.
- If there is a real fire we would appreciate it if you would clear the fireplace but IF THE ASHES ARE STILL WARM PLEASE LEAVE IT – you will not be charged if you do not clean it out.
- If you have left over food items that you think might be useful you are welcome to leave them neatly in the fridge or on the kitchen counter.
- Clean kitchen (incl. washing up and please put everything away as originally found) The dishwasher must be empty.
- If you have used the BBQ, please clean it ready for next guests.
- All heating and radiators (inc towel radiators) should be set back to their original temperature.
- Close and secure all windows. You do not need to close shutters.
- Make sure all taps are turned off and toilets aren′t stuck on flush.
- Turn off all lights.
- Check cupboards and drawers to ensure you have everything.