La Maison Blanche – Info for Your Stay
We hope you have a wonderful stay and enjoy both this lovely apartment and our wonderful valley. The team from Blue Dog Property Management who look after this property live locally and are here and available to help you with anything you might need throughout your stay.
Please do not hesitate to contact us if you have any questions, if you need any advice either about the apartment or the local area, or if you have any problems. Whilst we do everything we can to ensure that everything is perfect we do appreciate that occasionally things can go wrong. If there is anything at all that you are not satisfied with please do get straight in touch with us and we will do everything in our power to rectify any issues for you.
You can find lots of useful information about the local area, ski info, restaurants etc in the navigation at the top of the page.
It’s nearly time for your stay at La Maison Blanche. Below you will find all the useful information for your arrival. If you have any questions or need any other help please do not hesitate to contact us. We will try our best to do everything possible to ensure you have an excellent stay in Samoëns. As a reminder of what the chalet offers, here is the link to the booking page which gives you the full description and set up of the chalet including contents.
LOCATION
The full address is 40 Rue des Chanoines, 74340 Samoëns. You can follow the Google Maps link for directions. There is parking space for three cars, two to the right of the property and one to the left. Please note that access is currently very tight due to renovation work going on at the church next to the property.
ACCESS
The official check in time is 5pm. Access is provided via a keybox. Once our staff have finished preparing the property for your arrival the code will be sent you by SMS & email. We do aim to have the chalet ready as early as possible for you. If you arrive before you have received the code and notification that the chalet is ready you will not, under any circumstances, be able to enter the property. This rule avoids cross contamination and guarantees the hygiene and health and safety of everybody.
MEAL ORDERS/RESTAURANT BOOKINGS
You can pre-order a selection of home-made ready to cook meals from Bon Appetit. They can often deliver on your arrival day and leave ready and waiting in the freezer for you. If you are planning to eat a restaurant on your arrival day we highly recommend booking somewhere in advance. Restaurants will often be full at peak periods, especially weekends.
SKI HIRE
We have partnered with Big Bear to offer an additional 15% discount on your ski hire when you use the code BLUEDBB26.
IN-RESORT CONTACTS
Contact Number for you for Blue Dog:
+33 7 49 21 82 12
Our business hours are from 8am to 8pm Monday to Sunday. We are available outside of these hours in emergencies only.
Check out time is 10:00am on the day of departure. You will receive full check out information the day prior to your departure.
EMERGENCY NUMBERS
Europe wide general purpose number – all emergencies: 112 (English spoken)
Medical Emergency: 15
Fire: 18
Police: 17
SKI BUS – Your nearest Ski Bus stop is : Ancienne Fruitière, Turquoise Line. Google Maps Link
KEYS – There is a key in the key box and also a key in the basket on the butcher’s block which we request you leave there when you vacate.
NO SMOKING – For safety purposes, the chalet is non-smoking. Therefore, if you wish to smoke, please use the outside area.
WIFI – Please do not adjust any of the settings on LiveBox. You can find the WiFi code on the wall. Scan the QR code for easy setup.
SKI STORAGE – The ski and boot store is on the ground floor by the steps to the garden. The code is C6849X.
SOFT SHOES – Guests are kindly requested to always wear slippers or soft shoes within the property rather than outdoor shoes.
PARKING – There is one parking space either side of the chalet and two directly in front parallel with the building with two wheels on the kerb.
CHILDREN – Please appreciate that high quality furnishings have been used throughout the chalet and we therefore request that young children are watched, especially when food and drink is involved.
INSTRUCTION MANUALS – All electrical appliances are in the bottom drawer to the right of the sink.
HEATING – Radiators can be controlled individually. Please do not cover the radiators as this is a fire hazard.
LOG FIRE – Wood burners can get quite hot. Please be careful. Logs are located in the ski storage area. Once the fire is lit, only open the door when adding wood. Please keep to a maximum or two logs in the burner. The burner in the downstairs tv room is not a functioning burner.
TOWEL RADIATORS – These are strictly only for towels.
NOISE LEVEL – Please show consideration for our neighbours and keep the noise levels to a minimum.
HOT TUB – Please follow the instructions given on check in for the hot tub use: Keep the hot tub water level topped up. Showers are required before using the hot tub to keep the water quality in control. No use of the hot tub after 10pm.
TOILETS – Please do not put anything down the toilets apart from human waste and toilet paper. They will block if this is not adhered to, and you may be subject to an unblocking fee.
BBQ – Please clean BBQ after use. There is charcoal, firelighters & matches supplied in the ski room (summer only).
ENVIRONMENT – Please think of the environment. Turn off all lights when leaving for the day or checking out. Also turn off all towel rails when not in use and ensure all doors and windows are kept closed during the day.
BUNK ROOM WINDOW – The window in the upstairs bunk room has a safety lock at the top so it cannot be fully opened by children. However, since we do not know the ages and characteristics of your children, and, in the interests of fire safety we leave the key in the lock so that you can decide for yourselves. If you have children sleeping in this bunk room kindly use your discretion and evaluate whether you would prefer the key to be left in or out of this lock.
SWEET DISPENSER – You will need a 1 euro coin.
APPLIANCE INSTRUCTIONS
TV – Turn on the TV using the Samsung remote and then turn on the Livebox using the slim black ‘orange’ controller. Make sure the Source button is HDMI 3 and you can access French TV channels and sign in to your various accounts such as Netflix and Prime Amazon.
DVD Player – Turn on the DVD player and using the Samsung source choose HDMI – CEC
HOB – Press the ‘on’ button (far left) to turn the hob on. All the buttons are touch sensitive. Press the ring that you require and then the heat level that you require (1-9). The hob requires induction saucepans and frying pans. If the ring number flashes, it means that there is no pan on the ring or there is no induction. Sometimes smaller saucepans or frying pans have to go on the smaller rings to get full induction.
DISHWASHER – The controls are on top of the door. Turn on with the button on the far left. Put in the dishwasher tablet. Choose your required cycle with the other buttons. Press the right hand button. Shut the door to start the cycle.
WASHING MACHINE – Located in the basement. Choose the cycle that you require (Blanc/Couleurs recommended). Choose the temperature by using the temp button. Put the washing tablet in the machine. Shut the door and press DEPART button to start the cycle.
DRYER – Located in the basement. The handle is a little loose and so take care when opening. Please take the fluff out of the filter after every cycle.
POWER CUTS – Though it is rare, we do occasionally experience weather-related power cuts due to our mountain location. Be advised in the event of a power cut after approximately one hour you may also lose your mobile phone and internet signal (as the masts will also be down and have a battery back up that lasts around one hour). If you need to contact us by phone do so immediately before you, or us, become uncontactable.
RUBBISH & RECYCLING – Your nearest rubbish & recyclng bins are in the Parking Amoudruz. Google Maps Link. The yellow bins are for any plastic / paper / metal recycling. The green bin is for glass. All waste that can’t be recycled goes in the grey bin.
For internet access you can scan the QR code for access or use the following credentials:
SSID: Livebox-EEEC
Password: LrN6hF4GztLn2FNhZT
What is included?
All bed linen is included and the beds will be made ready for your arrival.
Towels are provided for the number of people you have told us are coming.
Bath mats are supplied
Two toilet rolls per bathroom are included.
Tea towels, washing up sponge, dishwashing liquid, dishwasher tablets (if applicable), bin bags, kitchen roll, salt and pepper.
Baby Equipment – A folding cot, high chair and baby bath are available free of charge UPON REQUEST. We do not supply bed linens for the cot. Please note the folding cots do not have extra mattresses, only the folding one they come with.
Please remember that this is a family home and should be treated with care and respect at all times.
We urge our guests to please report any damage caused during a stay, even if it is not your fault. We just need to know in order to replace items for you and for our next guests! Thank you for your understanding.
No Smoking or vaping. For safety purposes, the property is strictly non-smoking. Please do not smoke or vape in the apartment. Please only smoke or vape outside away from wooden decking areas and always dispose of cigarette butts safely and responsibly. Do not throw butts on the road or outdoor areas.
Candles are strictly forbidden anywhere in or on the property including in garden areas. Guests will be asked to pay for any damage resulting from the use of candles.
Please do not wear outdoor shoes inside the property. Please remove all outdoor boots and shoes in the entrance hall. Ski boots must not be worn inside under any circumstances.
No pets are permitted unless previously discussed and arranged at the time of booking. Dog owners should ensure that all dog litter is picked up from areas surrounding the property. Dogs should be kept off all furniture.
Respect the neighbours. Do not park cars where they will inconvenience others. Respect their privacy. Reduce noise especially after 22:00 hrs.
Some of the owner’s private belongings may be stored behind various locked doors, cupboards, drawers. Never attempt to open any of these. In addition, do not under any circumstances use any ski or sporting equipment or clothing you may find stored in the house.
Please use coasters and mats where appropriate to protect wood furniture from water stains or heat marks. Do not put hot items from hob or oven directly onto the kitchen worktop.
Please behave in an environmentally friendly manner in regards to energy, water, waste and transport.
Please take good care of the apartment keys, there is a minimum €50 charge for a lost key.
For security purposes please keep all doors and windows locked when not in the accommodation.
It is very important that you flush only loo roll down the toilets. Everything else must be disposed of in a bin. This includes dental floss, all feminine hygiene products, coffee, cigarette butts and household chemicals such as antifreeze, oil and fuel. If it isn’t loo paper, please don’t flush it!
We hope these rules will help you enjoy the apartment and we thank you, in advance, for your cooperation.
The hot tub will be prepared and ready for your arrival. Temperature will be set to around 38 degrees celcius. If you wish to adjust the temperature you can press the Warm and Cool buttons to raise and lower the temperature. Note that the spa takes approx 1 hour to heat the water by 1 degree. You can also use the Blower button to turn on the air bubbles and Jets 1 and Jets 2 to to turn on the water jets. The blower and jets will automatically turn off after approx. 20 minutes. Please do not adjust anything else using the Time or Mode / Prog buttons as this may cause undesirable funcionality and may involve a call-out to revert any changes.
You use the hot tub at your own risk and liability.
Children must be supervised AT ALL TIMES.
The hot tub must be fully covered with the cover provided fully attached AT ALL TIMES when the hot tub is not in use to conserve energy and to prevent items and especially children from falling into the tub.
- Do not remove the float from the water. It contains slow releasing tablets to maintain the water chemistry
- Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc. which reduce the effectiveness of the spa sanitiser which disinfects the water
- Please ensure feet are clean before entering the hot tub
- Glassware must not be used in or around the hot tub (you will find plastic glasses in the kitchen)
- Do not eat, drink or smoke in the tub
- Never use the hot tub alone
- Bathers must not exceed the maximum number of persons permitted in the hot tub
- Hot tubs are not recommended for children under five to use as small children have a different body temperature regulation system and can’t cope with the heat
- Bathers must not wear lotions, oils, make-up or skin creams in the hot tub
- Bathers are strongly discouraged from swallowing the hot tub water
- It is recommended that bathers do not exceed 15 minutes immersion at a time
- Take care on the decking/hot tub steps as water from the tub can cause it to be slippery
- Do not use the hot tub in a storm
- Please don’t use electrical devices (including phones, radio, TVs or any other corded devices) in the hot tub
- If you use the hot tub during the winter and the temperature is below freezing, water splashing over the edge can quickly freeze into slippery ice, so please take care
- Ensure no contaminants, i.e. bubble bath, alcohol, oils etc. are placed in the water as this can upset the chemical balance of the water and result in allergic reactions
- Do not immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line
- Do not jump into the water or play ball games
- Guests suffering from diseases of the heart and circulation, skin conditions, are immuno-suppressed, subject to fits, or taking drugs affecting the cardiovascular or nervous systems, should not use a hot tub without first seeking medical advice
- Pregnant women are advised to consult with their doctor before using a hot tub
- Never use the hot tub while using or after using drugs, a heavy meal or while under the influence of alcohol, sedatives or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure
- Take care when entering and leaving the hot tub. When leaving the hot tub, leg muscles may be relaxed enough to make you unsteady
- If any allergic reaction occurs, leave the hot tub and rinse off in the shower. If the reaction persists, contact a local doctor or A&E
- Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate
- People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub
- You use the hot tub at your own risk and liability
- Unless previously arranged, check out time is strictly 10am on the day of departure. The cleaning team will arrive to start at 10am sharp. Of course, if you wish to leave earlier obviously you are welcome to. If so our cleaning team would certainly appreciate it if you could let us know your planned departure time.
- Please leave one set of keys in the key box. If you have additional keys these can be left in the property.
- Please strip all of the beds and leave the bedding in a pile on the floor, leaving pillow protectors and mattress protectors in place.
- Log out from anything you have logged into, eg Netflix etc.
- Dispose of all rubbish & recycling.
- If there is a real fire we would appreciate it if you would clear the fireplace but IF THE ASHES ARE STILL WARM PLEASE LEAVE IT – you will not be charged if you do not clean it out.
- If you have left over food items that you think might be useful you are welcome to leave them neatly in the fridge or on the kitchen counter.
- Clean kitchen (incl. washing up and please put everything away as originally found) The dishwasher must be empty.
- If you have used the BBQ, please clean it ready for next guests.
- All heating and radiators (inc towel radiators) should be set back to their original temperature.
- Close and secure all windows. You do not need to close shutters.
- Make sure all taps are turned off and toilets aren′t stuck on flush.
- Turn off all lights.
- Check cupboards and drawers to ensure you have everything.