Chalet Rufo Appt 1 – Info for Your Stay

We hope you have a wonderful stay and enjoy both this lovely apartment and our wonderful valley. The team from Blue Dog Property Management who look after this property live locally and are here and available to help you with anything you might need throughout your stay.

Please do not hesitate to contact us if you have any questions, if you need any advice either about the apartment or the local area, or if you have any problems. Whilst we do everything we can to ensure that everything is perfect we do appreciate that occasionally things can go wrong. If there is anything at all that you are not satisfied with please do get straight in touch with us and we will do everything in our power to rectify any issues for you.

You can find lots of useful information about the local area, ski info, restaurants etc in the navigation at the top of the page.

It’s nearly time for your stay at Chalet Rufo Appt 1. Below you will find all the useful information for your arrival. If you have any questions or need any other help please do not hesitate to contact us. We will try our best to do everything possible to ensure you have an excellent stay in Samoëns. As a reminder of what the chalet offers, here is the link to the booking page which gives you the full description and set up of the chalet including contents.

LOCATION

The full address is 502 Rte de Fayet, 74340 Samoëns. You can follow the Google Maps link for directions.

PARKING

You can park anywhere on the road outside the chalet or in one of the two parking spaces to the left of the garden. Please be considerate to the neighbours when you park.

ACCESS

The official check in time is 5pm. Access is provided via a keybox. Once our staff have finished preparing the property for your arrival the code will be sent you by SMS & email. We do aim to have the chalet ready as early as possible for you. If you arrive before you have received the code and notification that the chalet is ready you will not, under any circumstances, be able to enter the property. This rule avoids cross contamination and guarantees the hygiene and health and safety of everybody. 

MEAL ORDERS/RESTAURANT BOOKINGS

You can pre-order a selection of home-made ready to cook meals from Bon Appetit. They can often deliver on your arrival day and leave ready and waiting in the freezer for you. If you are planning to eat a restaurant on your arrival day we highly recommend booking somewhere in advance. Restaurants will often be full at peak periods, especially weekends.

SKI HIRE

We have partnered with Big Bear to offer an additional 15% discount on your ski hire when you use the code BLUEDBB26.

IN-RESORT CONTACTS

Contact Number for you for Blue Dog:

+33 7 49 21 82 12

Our business hours are from 8am to 8pm Monday to Sunday. We are available outside of these hours in emergencies only.

Check out time is 10:00am on the day of departure. You will receive full check out information the day prior to your departure.

EMERGENCY NUMBERS
Europe wide general purpose number – all emergencies: 112 (English spoken)

Medical Emergency: 15

Fire: 18

Police: 17

SKI BUS – Your nearest Ski Bus stop is : Télécabine de Vercland, Yellow / Blue / Pink / Orange Line.  Google Maps Link

HOT TUB – It is advised to bring towels or bathrobes, and suitable footwear, for the hot tub. There are two apartments which can be booked separately. If you have only booked one apartment and there somebody is staying in the other apartment then the hot tub area will be shared.

CCTV – CCTV is in operation outside the entrance of the building.

NO SMOKING – For safety purposes, the chalet is non-smoking. Therefore, if you wish to smoke, please use the outside area and dispose or any cigarette ends properly.

LUGGAGE – Please take care when carrying luggage up and down the stairs as it is easy to mark the walls.

SKI LOCKER – This is located outside between the garden and the apartment. The code is C2378.

WASHING MACHINE – This is located in the ski locker. Code is as above.

THE SKI BUS STOP – There is a free service in the corner next to la Reposette that will take you to Samoëns.

SOFT SHOES – Guests are kindly requested to wear slippers or soft shoes within the property at all times rather than high heels or outdoor shoes.

PARKING – Please ensure that the access to the entrances of the apartments are kept clear. at all times. You can park on the property, and in front there is a free parking

ELECTRIC CARS you can charge your electric car, please remove the car when finished.

CHILDREN – Please appreciate that high quality furnishings have been used throughout the chalet and we therefore request that young children are watched, especially when food and drink is involved.

INSTRUCTION MANUALS – For all electrical appliances are in the cupboard beneath the TV.

HEATING – We have a heat pump and floor heating, do not touch the controls. If its it to cold for you there is an electrical heater available.

TELEVISION and DVD – All electrical appliance instructions are in the cupboard beneath the TV. It is a Smart TV so you can use Netflix, YouTube, etc, Please ensure that you are logged out of all of your accounts before you depart. The owner has provided a Canal+ subscription which is where you will find some French Live TV channels amongst other features.

TOWEL RADIATORS – These are strictly for towels only.

TOILETS – The property uses a septic tank so please do not put anything down the toilets apart from human waste and toilet paper. The will block if this is not adhered to and vou may be subject to an unblocking fee. 

SAFETY – The property is equipped with a smoke alarm, a fire blanket, fire extinguishers and a first aid kit.

POWER CUTS – Though it is rare, we do occasionally experience weather-related power cuts due to our mountain location. Be advised in the event of a power cut after approximately one hour you may also lose your mobile phone and internet signal (as the masts will also be down and have a battery back up that lasts around one hour). If you need to contact us by phone do so immediately before you, or us, become uncontactable.

RUBBISH & RECYCLING – Your nearest rubbish & recycling bins are located in the car park just before the Vercland ski lift. There is a Google Maps link here. The yellow bins are for any plastic / paper / metal recycling. The green bin is for glass. All waste that can’t be recycled goes in the grey bin. 

For internet access you can scan the QR code for access or use the following credentials:

QR Code

SSID: Guest-ChaletRufo
Password: 456Rufo&Chalet%

What is included?

All bed linen is included and the beds will be made ready for your arrival.

Towels are provided for the number of people you have told us are coming.

Bath mats are supplied

Two toilet rolls per bathroom are included.

Tea towels, washing up sponge, dishwashing liquid, dishwasher tablets (if applicable), bin bags, kitchen roll, salt and pepper.

Baby Equipment – A folding cot, high chair and baby bath are available free of charge UPON REQUEST. We do not supply bed linens for the cot. Please note the folding cots do not have extra mattresses, only the folding one they come with.

Raclette

You use the hot tub at your own risk and liability.

Children must be supervised AT ALL TIMES. 

The hot tub must be fully covered with the cover provided fully attached AT ALL TIMES when the hot tub is not in use to conserve energy and to prevent items and especially children from falling into the tub.

  • Do not remove the float from the water. It contains slow releasing tablets to maintain the water chemistry
  • Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc. which reduce the effectiveness of the spa sanitiser which disinfects the water
  • Please ensure feet are clean before entering the hot tub
  • Glassware must not be used in or around the hot tub (you will find plastic glasses in the kitchen)
  • Do not eat, drink or smoke in the tub
  • Never use the hot tub alone
  • Bathers must not exceed the maximum number of persons permitted in the hot tub
  • Hot tubs are not recommended for children under five to use as small children have a different body temperature regulation system and can’t cope with the heat
  • Bathers must not wear lotions, oils, make-up or skin creams in the hot tub
  • Bathers are strongly discouraged from swallowing the hot tub water
  • It is recommended that bathers do not exceed 15 minutes immersion at a time
  • Take care on the decking/hot tub steps as water from the tub can cause it to be slippery
  • Do not use the hot tub in a storm
  • Please don’t use electrical devices (including phones, radio, TVs or any other corded devices) in the hot tub
  • If you use the hot tub during the winter and the temperature is below freezing, water splashing over the edge can quickly freeze into slippery ice, so please take care
  • Ensure no contaminants, i.e. bubble bath, alcohol, oils etc. are placed in the water as this can upset the chemical balance of the water and result in allergic reactions
  • Do not immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line
  • Do not jump into the water or play ball games
  • Guests suffering from diseases of the heart and circulation, skin conditions, are immuno-suppressed, subject to fits, or taking drugs affecting the cardiovascular or nervous systems, should not use a hot tub without first seeking medical advice
  • Pregnant women are advised to consult with their doctor before using a hot tub
  • Never use the hot tub while using or after using drugs, a heavy meal or while under the influence of alcohol, sedatives or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure
  • Take care when entering and leaving the hot tub. When leaving the hot tub, leg muscles may be relaxed enough to make you unsteady
  • If any allergic reaction occurs, leave the hot tub and rinse off in the shower. If the reaction persists, contact a local doctor or A&E
  • Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate
  • People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub
  • You use the hot tub at your own risk and liability

NOTE

There are two apartments which can be booked separately. If you have only booked one apartment and there somebody is staying in the other apartment then this area will be shared.

You use the hot tub at your own risk and liability.

Children must be supervised AT ALL TIMES. 

The hot tub must be fully covered with the cover provided fully attached AT ALL TIMES when the hot tub is not in use to conserve energy and to prevent items and especially children from falling into the tub.

  • Do not remove the float from the water. It contains slow releasing tablets to maintain the water chemistry
  • Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc. which reduce the effectiveness of the spa sanitiser which disinfects the water
  • Please ensure feet are clean before entering the hot tub
  • Glassware must not be used in or around the hot tub (you will find plastic glasses in the kitchen)
  • Do not eat, drink or smoke in the tub
  • Never use the hot tub alone
  • Bathers must not exceed the maximum number of persons permitted in the hot tub
  • Hot tubs are not recommended for children under five to use as small children have a different body temperature regulation system and can’t cope with the heat
  • Bathers must not wear lotions, oils, make-up or skin creams in the hot tub
  • Bathers are strongly discouraged from swallowing the hot tub water
  • It is recommended that bathers do not exceed 15 minutes immersion at a time
  • Take care on the decking/hot tub steps as water from the tub can cause it to be slippery
  • Do not use the hot tub in a storm
  • Please don’t use electrical devices (including phones, radio, TVs or any other corded devices) in the hot tub
  • If you use the hot tub during the winter and the temperature is below freezing, water splashing over the edge can quickly freeze into slippery ice, so please take care
  • Ensure no contaminants, i.e. bubble bath, alcohol, oils etc. are placed in the water as this can upset the chemical balance of the water and result in allergic reactions
  • Do not immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line
  • Do not jump into the water or play ball games
  • Guests suffering from diseases of the heart and circulation, skin conditions, are immuno-suppressed, subject to fits, or taking drugs affecting the cardiovascular or nervous systems, should not use a hot tub without first seeking medical advice
  • Pregnant women are advised to consult with their doctor before using a hot tub
  • Never use the hot tub while using or after using drugs, a heavy meal or while under the influence of alcohol, sedatives or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure
  • Take care when entering and leaving the hot tub. When leaving the hot tub, leg muscles may be relaxed enough to make you unsteady
  • If any allergic reaction occurs, leave the hot tub and rinse off in the shower. If the reaction persists, contact a local doctor or A&E
  • Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate
  • People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub
  • You use the hot tub at your own risk and liability
  • Unless previously arranged, check out time is strictly 10am on the day of departure. The cleaning team will arrive to start at 10am sharp. Of course, if you wish to leave earlier obviously you are welcome to. If so our cleaning team would certainly appreciate it if you could let us know your planned departure time.
  • Please leave one set of keys in the key box. If you have additional keys these can be left in the property.
  • Please strip all of the beds and leave the bedding in a pile on the floor, leaving pillow protectors and mattress protectors in place.
  • Log out from anything you have logged into, eg Netflix etc.
  • Dispose of all rubbish & recycling.
  • If there is a real fire we would appreciate it if you would clear the fireplace but IF THE ASHES ARE STILL WARM PLEASE LEAVE IT – you will not be charged if you do not clean it out.
  • If you have left over food items that you think might be useful you are welcome to leave them neatly in the fridge or on the kitchen counter.
  • Clean kitchen (incl. washing up and please put everything away as originally found) The dishwasher must be empty.
  • If you have used the BBQ, please clean it ready for next guests.
  • All heating and radiators (inc towel radiators) should be set back to their original temperature.
  • Close and secure all windows. You do not need to close shutters.
  • Make sure all taps are turned off and toilets aren′t stuck on flush.
  • Turn off all lights.
  • Check cupboards and drawers to ensure you have everything.
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