Chalet & Appt Marguerite - Blue Dog Property Management

Chalet & Appt Marguerite – Info for Your Stay

We hope you have a wonderful stay and enjoy both this lovely chalet and our wonderful valley. The team from Blue Dog Property Management who look after this property live locally and are here and available to help you with anything you might need throughout your stay.

Please do not hesitate to contact us if you have any questions, if you need any advice either about the apartment or the local area, or if you have any problems. Whilst we do everything we can to ensure that everything is perfect we do appreciate that occasionally things can go wrong. If there is anything at all that you are not satisfied with please do get straight in touch with us and we will do everything in our power to rectify any issues for you.

You can find lots of useful information about the local area, ski info, restaurants etc in the navigation at the top of the page.

It’s nearly time for your stay at Chalet & Appt Marguerite. Below you will find all the useful information for your arrival. If you have any questions or need any other help please do not hesitate to contact us. We will try our best to do everything possible to ensure you have an excellent stay in Samoëns. As a reminder of what the chalet offers, here is the link to the booking page which gives you the full description and set up of the chalet including contents.

LOCATION

The full address is 723 Rte de Lachat, 74340 Samoëns. You can follow the Google Maps link for directions.

PARKING

There are two covered parking garages. Please only use the left garage. The right hand garage belongs to a neighbour and must not be used. You can also park on the driveway. Please be considerate when parking as the spaces are shared with the chalet.

ACCESS

The official check in time is 5pm. Access is provided via a keybox. Once our staff have finished preparing the property for your arrival the code will be sent you by SMS & email. We do aim to have the chalet ready as early as possible for you. If you arrive before you have received the code and notification that the chalet is ready you will not, under any circumstances, be able to enter the property. This rule avoids cross contamination and guarantees the hygiene and health and safety of everybody.

MEAL ORDERS/RESTAURANT BOOKINGS

You can pre-order a selection of home-made ready to cook meals from Bon Appetit. They can often deliver on your arrival day and leave ready and waiting in the freezer for you. If you are planning to eat a restaurant on your arrival day we highly recommend booking somewhere in advance. Restaurants will often be full at peak periods, especially weekends.

SKI HIRE

We have partnered with Big Bear to offer an additional 15% discount on your ski hire when you use the code BLUEDBB26.

IN-RESORT CONTACTS

Contact Number for you for Blue Dog:

+33 7 49 21 82 12

Our business hours are from 8am to 8pm Monday to Sunday. We are available outside of these hours in emergencies only.

Check out time is 10:00am on the day of departure. You will receive full check out information the day prior to your departure.

EMERGENCY NUMBERS
Europe wide general purpose number – all emergencies: 112 (English spoken)

Medical Emergency: 15

Fire: 18

Police: 17

CHALET

NO SMOKING – The chalet is non-smoking.

SMOKE ALARM – The chalet is equipped with a smoke/carbon monoxide alarms. A fire extinguisher is located by the front door and on the mezzanine. A fire blanket is located in the drawer under the kitchen sink.

FIRST AID – there is a first aid kit in the right-hand corner cupboard.

TOILETS – the sewage system is a septic tank and it is essential that you do not put anything down the toilets apart from human waste and toilet paper. The toilet paper must be suitable for “fosse septique’. Any non-human waste placed in the toilets will block the system and can potentially cause a sewage leak. If the guidelines are not adhered to you will be subject to an unblocking fee.

BOOKS & GAMES – There is a selection of board games inside the coffee table in the lounge area and inside the TV cabinet. You will find children’s books and toys in the snug area of the mezzanine, along with table football.

TV – The menu language can be changed by pressing the SETTINGS button on the TV remote. Follow General / Général >> System Manager / Gestionnaire syséteme >> Language / Langue. Both French and British channels are available. To switch between them press the CHLIST button on the TV remote control, press the right arrow to activate the menu then change the bottom menu option to FREESAT (British) or TERRESTRIAL/HERTZIEN (French).

XBOX – There is an annual Game Pass giving access to a selection of games (no discs are required). The console will need to be logged into the Chalet Marguerite profile to access the games (to enter the passkey, press the X button on the gamepad six times). Please do NOT delete this profile. As long as this account remains logged in, any XBOX profile will have access to the games. You can log in using your own existing XBOX profile or if you don’t have one, a new one can be created.

TOWEL RADIATORS – Bedroom off the lounge and the front bedroom upstairs – The right arrow can be used to toggle through the different modes, press OK to select one.During the summer we recommend leaving the thermostat in Economy (moon) mode and only heating the towel radiator when you wish to dry towels. To do so, select the Timer mode (egg timer symbol), you can then use the plus and minus buttons to enter the duration. During the winter, the Auto mode can be selected to heat the radiator for pre-defined off-peak periods overnight and during the day. The 2 back bedrooms upstairs – The Mode button can be used to toggle through the different modes.During the summer we recommend leaving the thermostat in Economy (moon mode and only heating the towel radiator when you wish to dry towels. To do so, select the ON mode, you can then use the plus and minus buttons to enter the duration. During the winter, the Clock mode can be selected to heat the radiator for pre-defined off-peak periods overnight and during the day.

SPEAKERS – There are 2 bluetooth speakers for your use, in the kitchen and lounge area. To connect your device (e.g phone), first ensure the speaker is in Bluetooth mode by pressing the Mode button on the top of the speaker. You should then be able to pair your device to the speaker by selecting either [Samsung] Chalet Marguerite Cuisine or [Samsung] Chalet Marguerite Salon from your device’s Bluetooth menu.

MICROWAVE & COMBI OVEN – the top oven is both a microwave and a combination oven. If using the microwave, please ensure that no metal shelves etc are inside. To use the microwave, turn the left side knob once anti clockwise so that the microwave symbol is displayed. The display will then prompt you to set the power level and time duration – use the right side knob to select and press the diamond shaped button to enter. Please refer to the instruction manual for full settings.

IRONING BOARD – this is integrated into a drawer in the utility room, just to the left of the sink. Open the drawer and pull out the board. To unfold it to its full length, you need to raise the board by pulling the white handle in the middle of the underneath of the board. It is nearly impossible to unfold the board unless you do this! The iron is in the cupboard below.

ICE MACHINE & WATER DISPENSER (FRIDGE) – The fridge/freezer has an integrated ice machine inside the freezer. To use please press the ‘ice’ button (and hold for 3 seconds) on the front of the fridge. You may need to press and hold the ‘unlock’ button for 3 seconds beforehand. The ice will collect in the drawer at the top of the freezer. Please ensure the drawer is fully pushed back into the freezer after each use as otherwise ice will fall down the back of the freezer and will stop the ice machine working properly. The water dispenser at the front of the fridge provides filtered, cooled water. Please do use the water for more than 1 minute at time as this can damage the fridge.

DISHWASHERS – There are 2 dishwashers in the kitchen for your convenience.

BBQ – the BBQ is a gas BBQ and there is a gas bottle supplied. Please clean the BBQ after use. The manual can be found in the kitchen drawer of the island.

LUGGAGE – Please take care when carrying luggage as it is easy to mark the walls.

SOFT SHOES – Guests are requested to wear slippers or soft shoes within the house at all times. Please leave outdoor shoes by the front door or in the under stairs cupboard.

PARKING – The chalet has one allocated parking space in the garage (the apartment has the other). Please do not use the lower of the 2 garages as this belongs to the neighbour. Please park either in the garage or on the drive up until the turn. Please ensure that parking on the drive leaves space for other guests using the apartment.

NOISE – Please be respectful of your neighbours with regards to noise and do not use the hot tub after 10pm.

DRYING – Please do not leave towels or clothes hanging on the balcony as they will be stained. Please use the washing line outside the front door or the overhead hanging line in the utility room. Pegs can be found in the broom cupboard in the utility room.

HEATING – You can adjust each wall heater manually; between 3 and 4 will keep the room to a comfortable temperature. Please do not cover the heaters as this is a fire hazard.

UNDERFLOOR HEATING – During the summer, to prevent the apartment overheating, we find it best to leave the heating in the MOON setting. During the winter, we set the thermostat to the SUN setting with a temperature of 19-20 degrees. You can increase/decrease the temperature by using the +/- buttons. Temperature adjustments will take some time to respond so please be conservative and patient!

TOWEL RAILS – Please only dry towels on the heated towel rails. Drying other items can damage the radiator or your belongings.

LOG BURNER – Please be careful when using the fire. Logs are located underneath the main external staircase. To start the fire, open both vents by moving the levers to the right. The logs should not be higher than the horizontal holes on the back of the inside of the stove and the holes should never be covered. Please only burn a maximum of two logs at a time. Once the wood is burning well, close the ignition vent (top lever) by sliding to the left. The fire can then be regulated by using the air vent (the lower of the 2 levers). Never leave the stove door open.

TUMBLE DRYER – this is located in the utility room. Please ensure you clean out the fluff from the removable filter (to the outside of the drum) after each use.

HOB – To turn on the hob, press the power button on the right hand side and then select which ring you wish to use. Then set the power level by pressing the bar (ranging from 0-15).

INSTRUCTION MANUALS – these are located in the large middle drawer of the kitchen island.

APPARTEMENT

NO SMOKING – The apartment is non-smoking. If you wish to smoke, please use the outside area and the ashtray provided.

SMOKE ALARM – The apartment is equipped with a smoke/carbon monoxide alarm. A fire extinguisher is located by the front door. A fire blanket is located in the cupboard under the hob.

FIRST AID – there is a first aid kit in the right-hand corner cupboard.

SOUND BAR – This is located on the TV cabinet. The sound bar should automatically connect when the TV is turned on. The TV volume buttons will control the sound bar. You can connect a mobile device to the sound bar. To connect your device (e.g phone), press the SOURCE button (top right button on the right end of the sound bar) to toggle through the modes until BT is displayed on the front of the speaker. Press and hold the SOURCE button for 5 seconds, until BT PAIRING is displayed. You should then be able to pair your device to the speaker by selecting [AV] Samsung Soundbar M360 M-Series from your device’s Bluetooth menu.

TOWEL RADIATORS – The right arrow can be used to toggle through the different modes. press OK to select one. During the summer, we recommend leaving the thermostat in Economy (moon) mode and only neaung the towel radiator when vou wish to dry towels. To do so. select the Timer mode (egg timer symbol), you can then use the plus and minus buttons to enter the duration. During the winter, the Auto mode can be selected to heat the radiator for pre-defined off-peak periods overnight and during the dav.

BOOKS & GAMES – There is a selection of board games inside the TV cabinet. Children’s books and toys can be found in the bunk room cupboard.

LUGGAGE – Please take care when carrying luggage as it is easy to mark the walls.

SOFT SHOES – Guests are requested to wear slippers or soft shoes within the house at all times. Please leave outdoor shoes by the front door or in the under stairs cupboard.

PARKING – The apartment has one allocated parking space in the garage (the chalet has the other). Please do not use the lower of the 2 garages as this belongs to the neighbour. Please park either in the garage or on the drive up until the turn. Please ensure that parking on the drive leaves space for other guests using the chalet.

NOISE – Please be respectful of your neighbours with regards to noise and do not use the hot tub after 10pm.

HEATING – You can adjust each wall heater manually; between 3 and 4 will keep the room to a comfortable temperature. Please do not cover the heaters as this is a fire hazard.

LOUNGE ROLLER SHUTTER – The controls are on the wall between the sliding doors and the front door. If the shutter gets stuck when opening press the down arrow button. As soon as the shutter starts to go down again press the stop (middle) button. You should now be able to open the shutter by pressing the up arrow.

TOWEL RAILS – Please only dry towels on the heated towel rails. Drying other items can damage the radiator or your belongings.

POOL/TABLE TENNIS TABLE – The dining table converts to a pool/table tennis table. Please remove the tablecloth and carefully remove the cover panels. These can be stored underneath the table, on top of the benches. If playing table tennis, turn the cover panels the other way up and replace on top of the table. The pool cues and the chalk/table tennis equipment are stored in the under stairs cupboard. The pool balls can be stored in the table pockets after use. Please do not balance drinks on the edge of the pool table. When using as a dining table, please use the tablecloth to prevent any damage.

WASHER DRYER – this is located next to the fridge in the kitchen area.

HOB – To turn on the hob, press the power button on the right hand side and then select which ring you wish to use. Then set the power level by pressing the bar (ranging from 0-15).

BBQ – there is a charcoal BBQ outside the apartment. When using the BBQ please ensure that it is placed away from the chalet and the overhead balcony area.

BOOT ROOM & BOOT WARMERS – Ski and snowboard boots can be stored in the boot room on the ground floor and there are boot warmers for your convenience. Please do not wear ski or snowboard boots in the apartment. There are green and red buttons on the side of each unit. Both buttons need to be switched on to dry boots. The boot warmers will then automatically come on overnight. After use, please ensure that both buttons are switched to the off position on all units.

FUSE BOX – This is located in the cupboard opposite the boot room. In the event the power tripping out, it may be necessary to press the main reset button to the right of the fuse board to resume the electrical supply.

INSTRUCTION MANUALS – these can be found in the drawer underneath the oven.

POWER CUTS – Though it is rare, we do occasionally experience weather-related power cuts due to our mountain location. Be advised in the event of a power cut after approximately one hour you may also lose your mobile phone and internet signal (as the masts will also be down and have a battery back up that lasts around one hour). If you need to contact us by phone do so immediately before you, or us, become uncontactable.

RUBBISH & RECYCLING – Your nearest rubbish & recycling bins are on Rte de Coudray. Google Maps Link. The yellow bins are for any plastic / paper / metal recycling. The green bin is for glass. All waste that can’t be recycled goes in the grey bin.

For internet access you can scan the QR code for access or use the following credentials:

SSID: CHALETMARG

Password: samgram723

What is included?

All bed linen is included and the beds will be made ready for your arrival.

Towels are provided for the number of people you have told us are coming.

Bath mats are supplied

Two toilet rolls per bathroom are included.

Tea towels, washing up sponge, dishwashing liquid, dishwasher tablets (if applicable), bin bags, kitchen roll, salt and pepper.

Baby Equipment – A folding cot, high chair and baby bath are available free of charge UPON REQUEST. We do not supply bed linens for the cot. Please note the folding cots do not have extra mattresses, only the folding one they come with.

Please remember that this is a family home and should be treated with care and respect at all times.

We urge our guests to please report any damage caused during a stay, even if it is not your fault. We just need to know in order to replace items for you and for our next guests! Thank you for your understanding.

No Smoking or vaping. For safety purposes, the property is strictly non-smoking. Please do not smoke or vape in the apartment. Please only smoke or vape outside away from wooden decking areas and always dispose of cigarette butts safely and responsibly. Do not throw butts on the road or outdoor areas.

Candles are strictly forbidden anywhere in or on the property including in garden areas. Guests will be asked to pay for any damage resulting from the use of candles.

Please do not wear outdoor shoes inside the property. Please remove all outdoor boots and shoes in the entrance hall. Ski boots must not be worn inside under any circumstances.

No pets are permitted unless previously discussed and arranged at the time of booking. Dog owners should ensure that all dog litter is picked up from areas surrounding the property. Dogs should be kept off all furniture.

Respect the neighbours. Do not park cars where they will inconvenience others. Respect their privacy. Reduce noise especially after 22:00 hrs.

Some of the owner’s private belongings may be stored behind various locked doors, cupboards, drawers. Never attempt to open any of these. In addition, do not under any circumstances use any ski or sporting equipment or clothing you may find stored in the house.

Please use coasters and mats where appropriate to protect wood furniture from water stains or heat marks. Do not put hot items from hob or oven directly onto the kitchen worktop.

Please behave in an environmentally friendly manner in regards to energy, water, waste and transport.

Please take good care of the apartment keys, there is a minimum €50 charge for a lost key.

For security purposes please keep all doors and windows locked when not in the accommodation.

It is very important that you flush only loo roll down the toilets. Everything else must be disposed of in a bin. This includes dental floss, all feminine hygiene products, coffee, cigarette butts and household chemicals such as antifreeze, oil and fuel. If it isn’t loo paper, please don’t flush it!

We hope these rules will help you enjoy the apartment and we thank you, in advance, for your cooperation.

The hot tub will be prepared and ready for your arrival. Temperature will be set to around 38 degrees celcius. If you wish to adjust the temperature you can press the Warm and Cool buttons to raise and lower the temperature. Note that the spa takes approx 1 hour to heat the water by 1 degree. You can also use the Blower button to turn on the air bubbles and Jets 1 and Jets 2 to to turn on the water jets. The blower and jets will automatically turn off after approx. 20 minutes. Please do not adjust anything else using the Time or Mode / Prog buttons as this may cause undesirable funcionality and may involve a call-out to revert any changes.

REMOVING THE LID – Please watch the below video which demonstrates how to open and close the hot tub lid.

You use the hot tub at your own risk and liability.

Children must be supervised AT ALL TIMES.

The hot tub must be fully covered with the cover provided fully attached AT ALL TIMES when the hot tub is not in use to conserve energy and to prevent items and especially children from falling into the tub.

Do not remove the float from the water. It contains slow releasing tablets to maintain the water chemistry
Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc. which reduce the effectiveness of the spa sanitiser which disinfects the water
Please ensure feet are clean before entering the hot tub
Glassware must not be used in or around the hot tub (you will find plastic glasses in the kitchen)
Do not eat, drink or smoke in the tub
Never use the hot tub alone
Bathers must not exceed the maximum number of persons permitted in the hot tub
Hot tubs are not recommended for children under five to use as small children have a different body temperature regulation system and can’t cope with the heat
Bathers must not wear lotions, oils, make-up or skin creams in the hot tub
Bathers are strongly discouraged from swallowing the hot tub water
It is recommended that bathers do not exceed 15 minutes immersion at a time
Take care on the decking/hot tub steps as water from the tub can cause it to be slippery
Do not use the hot tub in a storm
Please don’t use electrical devices (including phones, radio, TVs or any other corded devices) in the hot tub
If you use the hot tub during the winter and the temperature is below freezing, water splashing over the edge can quickly freeze into slippery ice, so please take care
Ensure no contaminants, i.e. bubble bath, alcohol, oils etc. are placed in the water as this can upset the chemical balance of the water and result in allergic reactions
Do not immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line
Do not jump into the water or play ball games
Guests suffering from diseases of the heart and circulation, skin conditions, are immuno-suppressed, subject to fits, or taking drugs affecting the cardiovascular or nervous systems, should not use a hot tub without first seeking medical advice
Pregnant women are advised to consult with their doctor before using a hot tub
Never use the hot tub while using or after using drugs, a heavy meal or while under the influence of alcohol, sedatives or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure
Take care when entering and leaving the hot tub. When leaving the hot tub, leg muscles may be relaxed enough to make you unsteady
If any allergic reaction occurs, leave the hot tub and rinse off in the shower. If the reaction persists, contact a local doctor or A&E
Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate
People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub
You use the hot tub at your own risk and liability

Sauna Usage

There are two dials on the heater control. The left hand dial operates the heater timer. You can turn the sauna betwen 1 – 6 which increments of 30 mins, so 6 would leave it on for 3 hours. The right hand dial controls the temperature which can be adjusted to suit. The sauna takes approx. 1 hour to get up to temperature.

Exposure to hot equipment, slippery surfaces caused by water, ice, snow or other substances, hot temperatures, airborne illnesses and contaminants is undertaken at your own risk.
Please shower before using the sauna. Do not wear or use any products or lotions inside of the saunas as they may contain ingredients which can be harmful or slippery.
No smoking or vaping is allowed in, or near, the sauna
For health and safety reasons, we regret that under 16’s are not allowed in the sauna

Medical Safety

Please seek medical advice before using the sauna if any of the following apply:

You’re taking regular prescription or over the counter drugs.
You’re pregnant or suspect you are.
You have any cardiovascular conditions or are taking blood pressure medications
You have a pacemaker or defibrillator. You’ve had a heart attack in the last 6 months
You have a recent joint injury, or you have joints that are chronically swollen
You have metal pins, rods, artificial joints or any other surgical implants
Have any chronic underlying medical condition
Do not use the sauna under the influence of alcohol or drugs

Unless previously arranged, check out time is strictly 10am on the day of departure. The cleaning team will arrive to start at 10am sharp. Of course, if you wish to leave earlier obviously you are welcome to. If so our cleaning team would certainly appreciate it if you could let us know your planned departure time.
Please leave one set of keys in the key box. If you have additional keys these can be left in the property.
Please strip all of the beds and leave the bedding in a pile on the floor, leaving pillow protectors and mattress protectors in place.
Log out from anything you have logged into, eg Netflix etc.
Dispose of all rubbish & recycling.
If there is a real fire we would appreciate it if you would clear the fireplace but IF THE ASHES ARE STILL WARM PLEASE LEAVE IT – you will not be charged if you do not clean it out.
If you have left over food items that you think might be useful you are welcome to leave them neatly in the fridge or on the kitchen counter.
Clean kitchen (incl. washing up and please put everything away as originally found) The dishwasher must be empty.
If you have used the BBQ, please clean it ready for next guests.
All heating and radiators (inc towel radiators) should be set back to their original temperature.
Close and secure all windows. You do not need to close shutters.
Make sure all taps are turned off and toilets aren′t stuck on flush.
Turn off all lights.
Check cupboards and drawers to ensure you have everything.