Appt Gifframa – Info for Your Stay
We hope you have a wonderful stay and enjoy both this lovely apartment and our wonderful valley. The team from Blue Dog Property Management who look after this property live locally and are here and available to help you with anything you might need throughout your stay.
Please do not hesitate to contact us if you have any questions, if you need any advice either about the apartment or the local area, or if you have any problems. Whilst we do everything we can to ensure that everything is perfect we do appreciate that occasionally things can go wrong. If there is anything at all that you are not satisfied with please do get straight in touch with us and we will do everything in our power to rectify any issues for you.
You can find lots of useful information about the local area, ski info, restaurants etc in the navigation at the top of the page.
It’s nearly time for your stay at Apartment Gifframa. Below you will find all the useful information for your arrival. If you have any questions or need any other help please do not hesitate to contact us. We will try our best to do everything possible to ensure you have an excellent stay in Samoens.
Check in is carried out autonomously however we are available to help as needed and we will be in touch during the first 24 hours of your stay to see how things are going and to offer a personal visit from one of our team if you would like it.
LOCATION
The full address is Apartment Gifframa, 1620 Rte de Vercland, 74340 Samoëns. The apartment is located at the bottom of the driveway on your left on the ground floor. You can follow the Google Maps link for directions.
You can see a reminder of the property details and amenities here.
PARKING
The apartment has one parking spaces as per the picture below. Please note that it is covered parking and there is a height limit of approx 2m. Anything larger will not fit. All other spaces are privately owned and must not be parked in. If you require additional parking, there is a car park on the left slightly up the hill.

ACCESS
The official check in time is 5pm. Access is provided via a keybox. Once our staff have finished preparing the property for your arrival the code will be sent you by SMS & email. We do aim to have the chalet ready as early as possible for you. If you arrive before you have received the code and notification that the chalet is ready you will not, under any circumstances, be able to enter the property. This rule avoids cross contamination and guarantees the hygiene and health and safety of everybody.
MEAL ORDERS/RESTAURANT BOOKINGS
You can pre-order a selection of home-made ready to cook meals from Bon Appetit. They can often deliver on your arrival day and leave ready and waiting in the freezer for you. If you are planning to eat a restaurant on your arrival day we highly recommend booking somewhere in advance. Restaurants will often be full at peak periods, especially weekends.
SKI HIRE
We have partnered with Big Bear to offer an additional 15% discount on your ski hire when you use the code BLUEDBB26.
IN-RESORT CONTACTS
Contact Number for you for Blue Dog:
+33 7 49 21 82 12
Our business hours are from 8am to 8pm Monday to Sunday. We are available outside of these hours in emergencies only.
Check out time is 10:00am on the day of departure. You will receive full check out information the day prior to your departure.
EMERGENCY NUMBERS
Europe wide general purpose number – all emergencies: 112 (English spoken)
Medical Emergency: 15
Fire: 18
Police: 17
HOT TUB – The hot tub has been prepared for your stay. Throughout your stay the hot tub will be maintained by a member of our team. They will visit approximately every 2-3 days and will go immediately to the hot tub without knocking at the front door in order to minimise disturbance to yourselves. This visit only takes a few minutes each time. Please be aware that the hot tub is situated directly outside some of the lower floor windows, therefore, on occasion, it is possible that the hot tub maintenance agent may be outside these windows unannounced. Hot tub safety instructions and operating instructions can be found attached near the hot tub.
SKI LOCKER – The apartment has a ski locker which is located in the wooden block outside through the left hand door as shown in the photo. The key to the ski locker is on the main key fob. There is a heated boot rack which is on a timer to heat boots and gloves in the evening and the morning Please don’t adjust the timer setting. Note that the dryer may be turned off when you arrive. The power switch is located on the top of the dryer, next to the power cable on the right hand side.
SKI BUS – For full information flash the code by the door. Your nearest ski bus stop is the Vercland Telecabine ski lift. It is about 100 metres up the hill from the apartment. From there you can use buses on lines- yellow, blue, pink and orange.
PAINTINGS – the paintings in the lounge and bedrooms are painted by an artist in the UK. If you would like to buy them or commission new pieces, please get in touch with us.
SAFETY – The property is equipped with a smoke alarm in the corridor and a fire extinguisher and first aid kit both in the utility cupboard next to the dining table. The water stopcock is under the kitchen sink. Only touch this if a leak occurs. Please do not turn the water off when you leave.
POWER CUTS – Though it is rare, we do occasionally experience weather-related power cuts due to our mountain location. Be advised in the event of a power cut after approximately one hour you may also lose your mobile phone and internet signal (as the masts will also be down and have a battery back up that lasts around one hour). If you need to contact us by phone do so immediately before you, or us, become uncontactable.
RUBBISH & RECYCLING – Your nearest rubbish & recycling bins are located in the car park just before the Vercland ski lift. There is a Google Maps link here. The yellow bins are for any plastic / paper / metal recycling. The green bin is for glass. All waste that can’t be recycled goes in the grey bin.
For internet access you can scan the QR code for access or use the following credentials:
SSID: Gifframa main
Password: Gifframa23
INSTRUCTION MANUALS – all appliance guides are in the utility cupboard between the table and front door
HEATING – the apartment has an underfloor heating and cooling system controlled by the thermostat in the lounge. You can adjust the desired room temperature by pressing the + or – buttons. The floor will then heat or cool the ambient temperature to match the setting. Please keep windows and doors closed to help the system match your desired temperature. Water temp the water temperature and shower power can be adjusted on the thermostat also.
There is a heated towel rail in the bathroom. It can be switched on by turning the dial clockwise (to the right). Please turn off when not needed by turning fully anticlockwise (to the left) Towel rails must only ever be used for drying towels. If you use them to dry other items this can cause staining in which case you could be asked to pay to rectify the damage.
Never cover electric radiators with clothing or anything else. Never push furniture right up against any sort of heater.
EXTERNAL BLINDS – There are electric external shutters on all windows except the bunkroom and bathroom. Switches are besides the windows in the bedrooms and to the right of the main patio doors in the living room. The living room switch controls all 4 blinds in the kitchen and living space. Please ensure the shutter rails are clear of debris before attempting to close the shutters.
BABIES AND TODDLERS – we have provided a range of items for babies and toddlers which can be found under the bunk bed and under the bathroom sink:
- Changing mat
- Potty and toilet seat
- Step
- Highchair (attaches to the table) and booster seat
- Travel Cot and mattress
- Baby bath
- Plastic cutlery and crockery are also provided in the kitchen.
CLEANING EQUIPMENT – a cordless handheld vacuum cleaner, slimline mop and bucket, broom, plus dustpan and brush can be found in the utility cupboard between the table and the front door.
COFFEE MACHINE – there is a Nespresso coffee machine and milk frother. You have been provided with some capsules. Nepresso compatible caspules are available at most supermarkets. Please refer to instruction manual if not familiar with a Nespresso machine. Please clean the milk frother immediately after use with a non-scratch sponge to remove any milk residue.
COOKER & MICROWAVE – the cooker hob is induction so heats up very quickly and can be adjusted using the number gradients. The oven is intuitive with a range of standard settings. The microwave is also simple to use with a 30-second quick start setting on the bottom right of the control panel.
COOKER EXTRACTOR FAN – is operated via the buttons on the cooker hood.
DISHWASHER – the dishwasher has 4 main settings which can be scrolled through simply. Please use dishwasher tablets (we have provided a few) and add some salt and softener if required which are all under the sink.
DRYING RACKS – a collapsible clothes drying rack can be found behind the hot tub. A heated drying rack for use indoors is stored under the bed in the twin bedroom: this rack simply needs to be plugged in and turned on using the switch in one of the thicker, non-foldable, legs.
GAMES / BOOKS – we have provided a selection of books, games, puzzles, arts and craft items in the box beside the sofa. Please feel free to add any other books you finish during your stay for the benefit of future guests.
FRIDGE / FREEZER – these shouldn’t need adjusting although you can set the fridge temperature lower or higher, within the provided range, if you wish. Please make sure the fridge door shuts properly as it does not have a typical magnet closing strip.
HAIRDRYER – can be found under the sink in the bathroom.
IRON / IRONING BOARD – the iron is under the sink in the bathroom and the ironing board is stored under the first bed in the twin room.
KITCHEN APPLIANCES – we have provided a raclette and fondue which are both in the cupboard above the fridge. Please clean and replace after use. There is also a toaster and mini food processor which are also kept in the cupboard above the fridge.
KNIVES – please keep the knives in the block when not in use as they are very sharp.
LIVING ROOM LIGHTING – the two lights in the living room are controlled by on / off switches inside the front door and near the hall door. There is also a dimmer switch near the hall door which can brighten or darken one or both lights. Detailed instructions in the instruction manual folder
LOAN EQUIPMENT – we have provided a few items that we have often forgotten when travelling to a rented apartment e.g. travel plugs. These are located in the utility cupboard between the table and front door. Please return items to the cupboard before departing.
SMART SPEAKER – there is an Alexa smart speaker next to the coffee machine. You can use this in Alexa mode or simply as a bluetooth speaker. To use in Alexa mode please install an Alexa app and follow the installation / set up instructions. To use it as a bluetooth speaker Set your smartphone, tablet or other device to Bluetooth pairing mode. Make sure Alexa is plugged in and say “Alexa, pair.” She’ll confirm with, “Searching…” On your phone, tablet or other device, select Echo speaker under Bluetooth settings.
TELEVISION – the TV is smart with a range of apps to log onto including Netflix, Amazon Prime, Disney. The TV is connected to the wifi.
WALKS / RUNS / RIDES – we have provided a map in box next to the sofa which shows a lot of trails and tracks in the region
WASHING MACHINE – there is a washing machine is under the sink in bathroom. An instruction manual is provided on top of the device.
BARBEQUE (summer only) – we have provided a BBQ which is located behind the hot tub on the decking. Please clean the cooking rack and empty the charcoal rack after each use. Please be respectful of neighbours upstairs and use the BBQ in a way that doesn’t inundate them with smoke.
BIKE EQUIPMENT – we have provided a selection of bike tools in the utility cupboard between the table and front door.
GARDEN FURNITURE – the cushions are designed to be left out in all weathers but please free to put under cover if it rains.
OUTSIDE TAP – there is a tap and next to the hot tub with a hose. The hose is long enough to reach the carport to clean bikes.
What is included?
All bed linen is included and the beds will be made ready for your arrival.
Towels are provided for the number of people you have told us are coming.
Bath mats are supplied
Two toilet rolls per bathroom are included.
Tea towels, washing up sponge, dishwashing liquid, dishwasher tablets (if applicable), bin bags, kitchen roll, salt and pepper.
Baby Equipment – A folding cot, high chair and baby bath are available free of charge UPON REQUEST. We do not supply bed linens for the cot. Please note the folding cots do not have extra mattresses, only the folding one they come with.
Kitchen Equipment
- Nespresso (small capsules)
- Electric Kettle
- Toaster
- Raclette Machine
- Fondue Equipment
- Mixer / Blender / Food Processor
- Weighing Scales
- Cafetière
Other Equipment
- Hairdryer
- Clothes Airer
- Charcoal BBQ
- Board Games
Please remember that this is a family home and should be treated with care and respect at all times.
We urge our guests to please report any damage caused during a stay, even if it is not your fault. We just need to know in order to replace items for you and for our next guests! Thank you for your understanding.
No Smoking or vaping. For safety purposes, the property is strictly non-smoking. Please do not smoke or vape in the apartment. Please only smoke or vape outside away from the wooden decking areas and always dispose of cigarette butts safely and responsibly. Do not throw butts on the road or in the outdoor garden spaces.
Candles are strictly forbidden anywhere in or on the property including in garden areas. Guests will be asked to pay for any damage resulting from the use of candles
Please do not wear outdoor shoes inside the property. Please remove all outdoor boots and shoes in the entrance hall. Ski boots must not be worn inside under any circumstances.
No pets are permitted unless previously discussed and arranged at the time of booking. Dog owners should ensure that all dog litter is picked up from the garden and areas surrounding the property. Dogs should be kept off all furniture.
Respect the neighbours. Do not park cars where they will inconvenience others. Respect their privacy. Reduce noise especially after 22:00 hrs.
Some of the owner’s private belongings may be stored behind various locked doors, cupboards, drawers. Never attempt to open any of these. In addition, do not under any circumstances use any ski or sporting equipment or clothing you may find stored in the house.
Please use coasters and mats where appropriate to protect wood furniture from water stains or heat marks. Do not put hot items from hob or oven directly onto the kitchen worktop.
Please behave in an environmentally friendly manner in regards to energy, water, waste and transport.
Please take good care of the apartment keys, there is a minimum €50 charge for a lost key.
For security purposes please keep all doors and windows locked when not in the apartment.
It is very important that you flush only loo roll down the toilets. Everything else must be disposed of in a bin. This includes dental floss, all feminine hygiene products, coffee, cigarette butts and household chemicals such as antifreeze, oil and fuel. If it isn’t loo paper, please don’t flush it!
We hope these rules will help you enjoy the apartment and we thank you, in advance, for your cooperation.
The hot tub will be set to around 38 degrees for your arrival. You can adjust the temperature to suit with the arrow buttons on the left hand side. LIGHT turns on and off the lights. JETS turns on and off the jets. The central switch controls the air flow with the jets. Please do not turn the spa off under any circumstances.
You use the hot tub at your own risk and liability.
Children must be supervised AT ALL TIMES.
The hot tub must be fully covered with the cover provided fully attached AT ALL TIMES when the hot tub is not in use to conserve energy and to prevent items and especially children from falling into the tub.
- Do not remove the float from the water. It contains slow releasing tablets to maintain the water chemistry
- Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc. which reduce the effectiveness of the spa sanitiser which disinfects the water
- Please ensure feet are clean before entering the hot tub
- Glassware must not be used in or around the hot tub (you will find plastic glasses in the kitchen)
- Do not eat, drink or smoke in the tub
- Never use the hot tub alone
- Bathers must not exceed the maximum number of persons permitted in the hot tub
- Hot tubs are not recommended for children under five to use as small children have a different body temperature regulation system and can’t cope with the heat
- Bathers must not wear lotions, oils, make-up or skin creams in the hot tub
- Bathers are strongly discouraged from swallowing the hot tub water
- It is recommended that bathers do not exceed 15 minutes immersion at a time
- Take care on the decking/hot tub steps as water from the tub can cause it to be slippery
- Do not use the hot tub in a storm
- Please don’t use electrical devices (including phones, radio, TVs or any other corded devices) in the hot tub
- If you use the hot tub during the winter and the temperature is below freezing, water splashing over the edge can quickly freeze into slippery ice, so please take care
- Ensure no contaminants, i.e. bubble bath, alcohol, oils etc. are placed in the water as this can upset the chemical balance of the water and result in allergic reactions
- Do not immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line
- Do not jump into the water or play ball games
- Guests suffering from diseases of the heart and circulation, skin conditions, are immuno-suppressed, subject to fits, or taking drugs affecting the cardiovascular or nervous systems, should not use a hot tub without first seeking medical advice
- Pregnant women are advised to consult with their doctor before using a hot tub
- Never use the hot tub while using or after using drugs, a heavy meal or while under the influence of alcohol, sedatives or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure
- Take care when entering and leaving the hot tub. When leaving the hot tub, leg muscles may be relaxed enough to make you unsteady
- If any allergic reaction occurs, leave the hot tub and rinse off in the shower. If the reaction persists, contact a local doctor or A&E
- Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate
- People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub
- You use the hot tub at your own risk and liability
- Unless previously arranged, check out time is strictly 10am on the day of departure. The cleaning team will arrive to start at 10am sharp. Of course, if you wish to leave earlier obviously you are welcome to. If so our cleaning team would certainly appreciate it if you could let us know your planned departure time.
- Please leave one set of keys in the key box. If you have additional keys these can be left in the property.
- Please strip all of the beds and leave the bedding in a pile on the floor, leaving pillow protectors and mattress protectors in place.
- Log out from anything you have logged into, eg Netflix etc.
- Dispose of all rubbish & recycling.
- If there is a real fire we would appreciate it if you would clear the fireplace but IF THE ASHES ARE STILL WARM PLEASE LEAVE IT – you will not be charged if you do not clean it out.
- If you have left over food items that you think might be useful you are welcome to leave them neatly in the fridge or on the kitchen counter.
- Clean kitchen (incl. washing up and please put everything away as originally found) The dishwasher must be empty.
- If you have used the BBQ, please clean it ready for next guests.
- All heating and radiators (inc towel radiators) should be set back to their original temperature.
- Close and secure all windows. You do not need to close shutters.
- Make sure all taps are turned off and toilets aren′t stuck on flush.
- Turn off all lights.
- Check cupboards and drawers to ensure you have everything.